Irregularities

In case of irregularities, re-accommodations can be made only if the check in online wasn't completed. If you checked-in for the flight, you first need to have your boarding pass cancelled by contacting our customer service department. For bookings with multiple passengers the re-booking will be made for all passengers on the respective booking. If you want to process the change for only one or pa

The following events are considered schedule irregularities: Flight cancellations Schedule changes with more than three hours from the initial departure time Delays over 5 hours on the day of the departure. Legal provisions and passenger rights in case of irregularities. Passenger rights in case of flight irregularities are delineated by the European Regulation EC261/2004, and the assistance optio