Irregularities - How to reschedule your flight free of charge

In case of irregularities, re-accommodations can be made only if the check in online wasn't completed. If you checked-in for the flight, you first need to have your boarding pass cancelled by contacting our customer service department.

For bookings with multiple passengers the re-booking will be made for all passengers on the respective booking. If you want to process the change for only one or part of the passengers, you first need to divide the respective passenger/s. This can only be done if you contact our customer support through the call center or by this form [link].

To make a re-booking online you need to access our website in Your booking  where you will use the booking code and your last name as search criteria.

After retrieving the booking, you can see the status of the segment as cancelled or modified as highlighted below. To proceed with the change, you need to click the Modify button in the Flight section. This will open the search tab where you need to select the new travel date.

After selecting the new date you will be directed to the availability page where you can see the available flights for the respective date. When you select the flight within the allowed time frame +/-14 days from the initial date, the amount added for payment is 0 because the change is done free of charge, as shown below in the Your cart section.

 

After clicking the continue button, you will be directed through the regular booking steps until the payment page. If you just rebook, without adding any additional services, the amount in the payment page will be 0. Once the payment is processed the updated itinerary will be sent to your e-mail address.

If you choose a flight outside of the allowed time frame (+/-14 days), the change will be done as per our travel conditions by paying the date change fee and fare difference, if any.